Our Solutions
Unified CRM - A Single Source of Customer Truth
- Connected Customer Graph
Merge contacts, interactions, purchases, and support history into one canonical record.
- Low-Code Workflow Automation
Drag-and-drop builders let you trigger emails, tasks, or hand-offs the moment a customer crosses any threshold.
- Cross-Channel Engagement
Orchestrate email, SMS, chat, and social from one console, with AI-guided next-best actions.
- Extensible APIs & SDKs
Hook in custom apps, legacy systems, or industry-specific tools without ripping and replacing.
- Enterprise-Grade Security
Role-based access, field-level encryption, and audit trails keep sensitive data protected and compliant.
Omnichannel Customer Engagement - Meet Customers Anywhere, Speak With One Voice
Deliver a cohesive, personalized experience across every touchpoint i.e. web, mobile, email, chat, social, voice, and in-store without losing context or data fidelity.
- Unified Conversations Hub
View and reply to every customer message—from WhatsApp to web chat—in a single, threaded inbox linked to the CRM record.
- Journey Orchestration Studio
Drag-and-drop journeys that trigger emails, SMS, push alerts, or agent hand-offs based on real-time behavior and AI predictions.
- Smart Routing & Queuing
AI classifies intent and sentiment, then routes inquiries to the best-fit agent, bot, or knowledge article—meeting SLA commitments automatically.
- Context Sync in Real Time
Every interaction instantly writes back to the customer graph, giving sales, service, and marketing a live 360° timeline.
- Self-Service & Conversational AI
Deploy multilingual chatbots and voice assistants that deflect common questions while escalating complex issues with full context.
- Cross-Channel Analytics & Attribution
Track engagement, revenue influence, and CSAT by channel and journey step—no more guessing what actually moves the needle.
- Regulatory & Brand Safeguards
Built-in consent management, opt-out handling, and tone-of-voice checks keep you compliant and on-brand everywhere you engage.
Cross-Cloud Integration Framework - Connect Everything, Run Anywhere
Break down vendor silos and unify data, workflows, and AI services across AWS, Azure, Google Cloud, on-prem, and edge without rewriting a single line of code.
- Universal Connector Library
200+ pre-built adapters and open APIs that ingest, transform, and sync data between any cloud-native or legacy system in minutes.
- Federated Data Fabric
A virtual layer that lets you query, govern, and secure data across multiple clouds as if it lived in one place—no forklift migrations.
- Cross-Cloud Orchestration Engine
Design once, execute everywhere. Trigger workflows that span functions (Lambda, Cloud Functions, Logic Apps) and containers across providers with latency-aware routing.
- Zero-Downtime Migration Toolkit
Blueprint, test, and move workloads between clouds—maintaining IDs, permissions, and dependencies so end users never notice a switch.
- Unified Observability & Governance
Centralized monitoring, cost analytics, and compliance policies (PII masking, residency, audit trails) applied consistently across all environments.
- Edge & Hybrid Ready
Push compute to the edge for real-time use cases while keeping heavy analytics in the public cloud—one control plane, no silos.
AI Architecture & Strategy - Your Blueprint for Scalable Intelligence
Chart the shortest path from “AI curious” to “AI native.” Unify Dynamics designs a modular, future-proof architecture that blends data, models, and governance into a single, repeatable playbook; so every team can innovate with confidence.
- AI Readiness Assessment & Roadmap
Gap analysis of data, talent, and tooling—then a phased plan to reach production-grade AI in 90 days.
- Composable Model Layer
Mix and match proprietary, open-source, and commercial LLMs or ML models behind a common API, with hot-swap flexibility.
- DataOps & MLOps Foundation
End-to-end pipelines for ingestion, labeling, feature engineering, CI/CD, and drift monitoring—automated and cloud-agnostic.
- Responsible & Secure AI Governance
Built-in bias checks, lineage tracking, PII masking, and policy enforcement to meet SOC 2, HIPAA, GDPR, and upcoming AI Act requirements.
- Generative AI Accelerators
Pre-built templates for chatbots, copilots, and content generation that plug directly into your CRM and customer graph.
- Continuous Learning Loops
Feedback capture from human-in-the-loop workflows auto-retrains models, keeping predictions sharp as your business evolves.
AI AGENTS - Autonomous Helpers That Work Like Teammates
Give every department a tireless digital colleague. Unify Dynamics’ AI Agents observe live data, reason over it with purpose-built models, and act inside your CRM, apps, and cloud services i.e. no code, no drift, no surprises.
- Task-Specific Agent Templates
Out-of-the-box blueprints for Support Bot, Renewal Scout, Revenue Analyst, Ops Optimizer, and more—deploy in minutes, tune in clicks.
- Unified Memory & Context
Agents tap the same real-time customer graph and cross-cloud data fabric as your humans, so every recommendation is context-rich and up-to-date.
- Orchestration & Escalation Engine
Agents hand off to each other—or to people—through rules or AI-based intent detection, ensuring seamless continuity across workflows.
- Guardrails & Compliance Layer
Built-in policy checks, PII masking, and explainability dashboards keep actions auditable and regulators happy.
- Plug-and-Play Skill Marketplace
Add new capabilities—language translation, sentiment coaching, document drafting—by snapping in curated skills without rebuilding agents.
- Continuous Learning Loops
Feedback from user interactions auto-retrains models, so agents grow smarter with every conversation and outcome.
Unified Data Integration - Every Source, One Consistent Story
Bring ERP, CRM, marketing, support, IoT, and legacy databases into a single trusted pipeline—so downstream teams never wonder which number is “right.”
- Any-to-Any Connectors
Plug-and-play adapters for SaaS, on-prem, files, and streaming sources; deploy in minutes without custom code.
- Schema Harmonization Engine
AI-assisted mapping and entity resolution merge disparate tables into a unified, extensible data model.
- Real-Time + Batch Pipelines
Stream mission-critical events in sub-second latency while keeping nightly bulk loads humming in parallel.
- No-Code Transformation Workbench
Drag-and-drop functions (enrich, mask, standardize, dedupe) with instant preview and version control.
- Built-In Data Quality & Governance
Automated validation, lineage tracking, PII masking, and policy enforcement satisfy SOC 2, HIPAA, GDPR, and more.
- Change Data Capture & Time Travel
Capture every insert, update, and delete—then replay history for audits, ML training, or rollback scenarios.
- Actionable APIs & Event Hooks
Expose cleansed data and trigger downstream workflows in BI tools, AI agents, or third-party apps with a single call.